What personal information do we collect from people who place an order on our website?
When ordering on our website, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you complete your purchase and help us fulfill your order.
When do we collect information?
We collect information from you when you choose to subscribe to our emails, register / create an account, place an order, or share feedback such as a product review or Pants in Action story on our website.
How do we use your information?
We may use the information we collect from you in the following ways:
- to allow us to better serve you in responding to your customer service requests
- to quickly process your transactions
- to send periodic emails regarding your order or (with your permission) information about other Arborwear products, services, special events, and promotions
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit as safe as possible. We use regular malware scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All credit card transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, please know that some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer your PII to outside parties.
We do not include or offer third-party products or services on our website.
We have implemented Google Analytics.
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies or other third-party identifiers together to compile data regarding user interactions as they relate to our website.
You can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act (CalOPPA)
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
You can change your personal information by:
- emailing us
- calling us
- logging in to your account
Does our site allow third-party behavioral tracking?
We do not allow third-party behavioral tracking.
Children Online Privacy Protection Act (COPPA)
When it comes to the collection of personal information from children under the age of 13 years old, COPPA puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices (FIP) Principles
The FIP Principles form the backbone of privacy law in the United States. The concepts they include have played a significant role in the development of data protection laws around the globe. Understanding FIP and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
To be in line with FIP we will take the following responsive action should a data breach occur: we will notify you via email within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CANSPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
- send information, respond to inquiries, and/or other requests or questions
- process orders and to send information and updates pertaining to orders
- market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email. We will promptly remove you from all email marketing.
8269 East Washington Street
Chagrin Falls, Ohio 44023
[Last Edited on 01-04-2018]