FAQs

Frequently Asked Questions

I forgot my password! How do I retrieve it?
Try our handy password retrieval form.

How do I contact Arborwear?
For the many ways to contact Arborwear please proceed to the Contact Us page.

How can I sign up for emails from Arborwear?
If you would like to receive emails from Arborwear about special offers and goings on around the cabin, sign up for our mailing list.

How do I know which size to purchase?
Check out our handy sizing chart.

What are the recommended laundering instructions for my Arborwear Product?
The care label on the inside of the garment will have the specific laundering guidelines. If the care label has been removed, here are the suggested guidelines by fabric:

  • Cotton Canvas (Pants, Vests, Jackets): Machine wash warm / Tumble dry low / Remove promptly / No Bleach
    ex: Original Tree Climbers' Pants
  • Cotton Shirts: Machine wash cold / Tumble dry low / Remove promptly / No Bleach
    ex: Original Tree Climbers' Shirt
  • Cotton Fleece (Sweatshirts): Machine wash warm / Tumble dry low / Remove promptly / No Bleach
    ex: Double Thick Pullover Sweatshirt
  • Nylon (Tech Pants, Tech Shirts, Tech Shorts): Machine wash cold / Tumble dry low / Remove promptly / No Bleach / Do Not Iron
    ex: Tech Pants
  • DriRelease® (Tech T's, Tech Polo): Machine wash warm / Tumble dry warm / Remove promptly / No Bleach
    ex: Long Sleeve Tech T-Shirt
  • Polyester Fleece: Machine wash warm / Tumble dry low / Remove promptly / No Bleach
    ex: Woodiebrook Fleece Vest

Where can I find stores that sell Arborwear in my area?
You can locate all stores that sell Arborwear goods by using our Dealer Locator. All participating dealers are listed as either Authorized, Stocking, or Online dealers depending on their level of participation with Arborwear products.

I purchased Arborwear at a retail store. Can I return/exchange it directly with you?
All purchases from a retail store can only be returned or exchanged directly with the retail store from which you originally purchased the product.

I purchased an Arborwear item off your website, but it is not the correct size. Can I return it?
Yes, please follow the instructions on the return/exchange form.

Does Arborwear have a warranty on their products?
Yes we do! Every piece of Arborwear apparel is built to last and we want to make sure you have the best experience possible. Arborwear warrants products to be free from defects in materials and workmanship. Any product with a defect in materials or workmanship will be repaired or replaced at the discretion of Arborwear. Damage due to improper care, negligence, normal wear and tear and material breakdown associated with extended use will not be covered. Any repairs made where we are not at fault - will be performed at a reasonable charge. The limited warranty does not cover any item purchased through our Bargain Tree section of this website.

How can I tell the name or style number of the product I have?
The sewn-in tags list the style number of our products. We suggest you Contact Us and we will walk you through the process of identifying which style number or product you have.

Does Arborwear have a product testing program?
Though we do not have a dedicated product testing program, we do have a pro deal program that is available to industry friends and associates. Apply for acceptance into Arborwear's Pro Deal Program now! Regardless, we always welcome any product feedback or suggestions you may have while putting our clothes to the test.

Does Arborwear have stickers? If so, how can I get one?
Yes we do! Our 1”x3” stickers are free. All we ask is that you send a self-addressed, stamped envelope to the following address:

Arborwear
ATTN: Sticker Request
8269 East Washington Street
Chagrin Falls, OH 44023

Please allow up to 1-2 weeks for delivery after we have received the request. Any requests without a return envelope with required postage will not be processed.

Does Arborwear have Gift Cards? If so, how can I get one?
Yes we do! They can be purchased online, or you can Contact Us and we will take care of your request.

How can I redeem my Arborwear Gift Card?
While gift cards cannot be redeemed online, you can Contact Us and we will take your order over the phone and apply the gift card while processing the order.

I have a promotion code, when and where do I enter it?
Valid promotion codes may be entered during our checkout process. Sorry, we can accept only one promotional code per order.

Will my credit card and address information be secure?
You can be confident that your credit card and personal information will be protected when you shop online with Arborwear. We use Secure Sockets Layer (SSL) technology to assure the safety of your order. When you place an order, your information is encrypted as it travels the Internet. In addition, once this information reaches Arborwear, it is NEVER stored online; it is re-encrypted, transmitted through a secure line, and stored off-line.

Does Arborwear offer any special programs for uniform or corporate use?
Yes we do! You may learn more about our corporate programs here, or feel free to Contact Us with any special questions.

How can I receive an Arborwear Catalog?
The best way is to submit a request by contacting us. We will mail you out a catalog within 1-3 weeks from the date of the request. Remember our catalogs are seasonal so we will send the newest catalog for that season.